Frequently Asked Questions

Belle Mondial is a beauty brand inspired by global beauty traditions, timeless elegance and thoughtful personal care. Our philosophy is Beauty Beyond Borders.

You can shop directly through our official website, www.bellemondial.com. Our products are also planned to become available soon on major e-commerce platforms. Announcements will be shared through our official channels.

Purchase from our official website or authorized marketplace listings once announced. If you have questions about product authenticity, contact info@bellemondial.com.

Review the product description, ingredients, directions and suitability information. Select products based on your skin or hair type and individual needs. Consult a dermatologist for specific skin concerns.

Please refer to the product packaging, labels and information available on the relevant product page. You may also email customer care with the product name.

Follow the instructions and warnings on the product label. Patch testing may be advisable when trying unfamiliar products, particularly for sensitive skin. Discontinue use if irritation occurs and seek medical advice where appropriate.

Product compatibility depends on individual ingredients and your skin's tolerance. Always follow usage instructions. Consult a qualified professional when combining active ingredients or addressing sensitive skin concerns.

Follow the storage instructions printed on the packaging. Generally, keep products securely closed and away from excessive heat, moisture and direct sunlight unless stated otherwise.

Browse the products available on www.bellemondial.com, select your preferred items and complete the checkout process. Your order details will be displayed before you confirm the purchase.

Belle Mondial supports Cash on Delivery (COD), credit cards, debit cards and UPI, including Google Pay. The payment methods available for your particular order will be displayed during checkout. COD availability may vary by PIN code.

Check whether your order was confirmed. If money was debited without a successful order, contact your payment provider and email info@bellemondial.com with the payment reference, date and transaction details. Never share your OTP, PIN or card security code.

Please email info@bellemondial.com as early as possible with your order number and requested change. Changes and cancellations are easier to accommodate before dispatch. Once dispatched, the applicable return process may apply.

After successful checkout, please retain your order confirmation and order reference. If you have not received confirmation, contact customer care with your transaction details.

Estimated delivery is 48–72 hours for all major Indian cities and 4–7 days for other serviceable locations across India. These timelines are estimated from successful order confirmation and may vary due to courier operations, holidays, weather or unforeseen delays.

We aim to serve customers across India through our delivery partners. Delivery availability depends on serviceability at your PIN code.

Where available, shipment tracking details will be provided after dispatch. For assistance, please email info@bellemondial.com with your order number.

Any applicable shipping, handling or Cash on Delivery charges will be shown during checkout before you confirm your purchase. Promotional offers may affect the applicable charges.

Please check the tracking information, if available. If delivery exceeds the estimated period, contact info@bellemondial.com with your order number so our team can review the shipment.

Customers should submit routine return, replacement or refund requests within a maximum of 72 hours from the time of delivery. Email info@bellemondial.com with your order number and relevant details.

The 72-hour period concerns submission of the request, not completion of a collection or refund. This policy does not limit remedies available under applicable consumer-protection law.

Please report the issue promptly, preferably within 72 hours of delivery. Send an email to info@bellemondial.com with your order number, clear product photographs, photographs of the packaging and a brief explanation.

Once verified and approved, eligible claims will receive an appropriate full refund or replacement without additional return-shipping charges.

Contact customer care promptly with the order number, photographs of the received package and product labels where relevant. Verified issues will be resolved through an appropriate refund, replacement or other applicable remedy.

Yes. Please retain the original box, product container, labels, invoice and accompanying items wherever possible. This helps with verification and pickup. Statutory rights are not automatically lost if packaging is unavailable.

After approving a return, we aim to arrange pickup on the following day, subject to courier availability, local serviceability and operating conditions. Our team will confirm the collection arrangements.

No. Belle Mondial will cover the applicable collection and replacement charges for verified eligible damaged, defective or incorrectly supplied products. Where replacement is unavailable, an eligible full refund will be offered.

A change of mind or personal preference does not automatically qualify for a return. You may submit a request with a valid explanation within 72 hours of delivery. Discretionary requests will be assessed individually, without affecting rights protected by applicable law.

For hygiene and safety reasons, opened, used, altered or misused products are generally not eligible for discretionary returns. Genuine defects and other legally protected claims will still be considered fairly, including where opening was necessary to discover an issue.

Approved refunds will be initiated promptly after the necessary verification. Prepaid refunds will generally be sent to the original payment method where supported.

For Cash on Delivery orders, customer care will arrange an appropriate secure refund method, such as UPI or bank transfer. Actual credit times depend on the payment provider and applicable requirements.

Where an eligible promotional code is offered, enter it in the applicable checkout field. Promotions may have individual eligibility criteria, validity periods and usage limits, which will be communicated with the offer.

Email info@bellemondial.com with your order number and concern. You can also follow official brand updates on Instagram at @bellemondial.

Please email info@bellemondial.com with your order reference, previous correspondence and a description of your complaint.

Consumer complaints will be acknowledged within 48 hours and handled according to applicable Indian consumer-protection requirements. The designated grievance officer's verified contact information must also be published on the website.