Shipping & Delivery Policy

01 Our Shipping Commitment

At Belle Mondial, we aim to deliver your beauty essentials safely and conveniently. Every order is prepared with care and dispatched through suitable delivery partners.

02 Delivery Locations

Belle Mondial aims to deliver products across India through authorized courier and logistics partners.

Delivery availability depends on the serviceability of the destination PIN code. Orders outside our delivery network may not be accepted or fulfilled.

International shipping is not currently offered as a standard checkout option. For international enquiries, please contact our customer care team.

03 Estimated Delivery Time

Major Indian cities: Approximately 2–3 days from successful order confirmation.

Other serviceable locations: Approximately 4–7 days from successful order confirmation.

These timelines are estimates and not guaranteed deadlines. Delivery may take longer because of public holidays, weather conditions, courier disruptions, stock availability, payment verification or unforeseen operational circumstances.

04 Order Processing & Dispatch

Once an order has been successfully confirmed and any required payment or COD verification is completed, our team begins processing the order.

Products are checked and carefully packaged before being handed over to the delivery partner.

Orders placed during weekends, public holidays or high-volume promotional periods may require additional processing time.

05 Shipping Charges & COD

Any applicable shipping charges, handling fees or Cash on Delivery charges will be clearly communicated during checkout before order confirmation.

COD availability may depend on the delivery PIN code, order value and courier serviceability.

Free-shipping offers, when available, will be governed by their individual promotional terms.

06 Order Tracking

Where tracking is available, shipment details will be shared after order dispatch.

Customers may use the tracking reference provided by the courier partner to check delivery progress.

If tracking information is unavailable or delayed, please email info@bellemondial.com with your order number.

07 Address Accuracy

Customers are requested to provide their correct name, mobile number, complete delivery address and PIN code when placing an order.

For address corrections, please contact customer care as soon as possible before dispatch.

Address modifications cannot always be guaranteed after the order has been handed over to the courier.

08 Multiple-Item Orders

In certain circumstances, products from the same order may be delivered in separate packages or on different dates.

Where applicable, available tracking and shipment information will be communicated to customers.

Any applicable shipping fees will be disclosed before checkout. No undisclosed additional charges will be imposed for split deliveries.

09 Delayed or Undeliverable Orders

If your order has not arrived within the estimated delivery period, please contact info@bellemondial.com with your order reference.

Our customer care team will review the shipment with the delivery partner and assist with available resolution options.

If an order cannot be fulfilled because of stock or delivery service limitations, the customer will be informed and any eligible prepaid amount will be refunded according to applicable requirements.

10 Damaged or Tampered Packages

If your package appears visibly damaged or tampered with at delivery, you may refuse the shipment and promptly inform our customer care team.

If an issue is discovered after delivery, please retain the original packaging and take clear photographs of the product and parcel.

Our standard return reporting window is 72 hours from receipt of the product.

Please email info@bellemondial.com with your order number, photographs and details of the issue.

Once verified and approved, eligible claims will receive an appropriate refund or replacement without additional return-shipping charges. Statutory consumer rights remain unaffected.

11 Order Cancellation & Returns

To request an order cancellation, please contact customer care as early as possible before dispatch.

Once an order has been dispatched, cancellations and returns will be handled according to the applicable Returns & Refunds Policy and Indian consumer-protection law.